Returns and Shipping Policy

Orders are not processed on weekends and holidays. Orders ship within 2 – 3 business days unless you are doing a pre-order!

Payment Terms:


Terms of payment are always 100% upfront. We accept most major credit cards, as well as Cash App or Venmo purchases, and cash. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our products will be lead to prosecution to the fullest extent of the law.  


Shipping Policy:


All orders within the US are shipped via USPS or FedEx with receipt confirmation. Shipping time depends on which timeframe that you selected.  Orders would be shipped once payment is confirmed and cleared. SKIN The Essentials reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier.

 

All shipping costs must be paid in full at the time of the order.


Refund and Exchange Policy:

Since all of our products are handmade in small batches all sales are FINAL and there are no refunds allowed. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. The product must be sent back with at least 80% of the product left.  Please reach out to with your order number, item(s) your wish to exchange and contact information including your first name, last name, phone number, your exchange request and original receipt to: 

 

We are not responsible for lost items in transit during the initial shipping or exchange process.


Replacements: 


We take great pride in our product and it is 100% guaranteed. Since each batch is handmade with 100% organic ingredients colors may vary from the pictures on the site. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question.\\